Help matched to your plan — with measurable first-response targets.

Basic and Pro use standard email. Enterprise gets a priority queue. Ultimate adds a named contact, faster first response, and an onboarding kickoff on request. Hours: Monday–Friday · 09:00–18:00 ICT (UTC+7).

SLA matrix

What each license includes

Same product support team; different queue priority and response targets. Always include your license key and Paddle receipt for billing issues.

Plan	Channel	First response	Includes
Basic	Email	Within 3 business days	Product help (install, activate, Auto-Fill) Billing & refunds (Paddle receipt required) Link to knowledge base / FAQ
Pro	Email	Within 2 business days	Everything in Basic Server AI & typed-field troubleshooting Export / import forms & layout help
Enterprise	Priority email / ticket	Within 1 business day	Priority queue ahead of Basic / Pro Generate · uploads · Form Test help Security questionnaire & DPA discussion Include license key + Paddle txn in every request
Ultimate	Priority email · named contact	Within 4 business hours	Everything in Enterprise Named contact on the Ultimate queue Onboarding kickoff (30–60 min) on request Escalation path for production blockers

Inboxes: Basic/Pro support@ranasi.com · Enterprise enterprise@ranasi.com · Ultimate ultimate@ranasi.com. Configure separate addresses with NEXT_PUBLIC_SUPPORT_EMAIL_* when ready.

Submit a request

Structured intake — routes by plan

Prefer this form so we get plan, license, and receipt up front. If outbound email is not configured on the site, your mail client opens with the same details.

Before you write

Faster answers with the right context

Activate firstValidate the key on /activate if install or license errors are the issue.
Security / DPAProcurement packs live on /security — use Enterprise or Ultimate and mention “questionnaire” in the subject.
Refunds30-day money-back process: /refunds.
Upgrade pathNeed priority SLA? Enterprise or Ultimate.